What is the return policy for items purchased online?
Customer service is the foundation of Cantoni's reputation and our success. With that in mind, we want our customers to be completely satisfied with their purchases online as in our showrooms. In the event that you are not happy with your purchase our return policy is explained below. If you have additional questions, please feel free to email us at email@example.com for assistance.
Undamage /Non-Defective Product:
Any undamaged In-Stock Merchandise and backordered merchandise received by Purchaser purchased at Cantoni or cantoni.com may be returned for store credit only, if Cantoni receives notice of such return within 7 days of Purchaser’s receipt of such merchandise.
If merchandise is not returned within 14 days of Cantoni’s receipt of such notice, a fee of 25% of the purchase price for such merchandise will be deducted from Purchaser’s credit.
Any product not received by Cantoni within 30 days will not be accepted for return.
For items that were delivered correctly or were not defective upon Purchaser’s receipt (including items originally shipped or delivered for free), Purchaser is responsible for all shipping and delivery charges to return the merchandise to Cantoni Dallas.
If Cantoni arranges the return, the shipper will bill Cantoni and that amount will be deducted from the amount credited to Purchaser. Items to be returned must be unused, unassembled and in their original packaging with all instructions and inserts. Once the product is received and our shipping department confirms it is in as-new condition, the purchase price of the item(s) will be refunded as a store credit less original shipping costs.
There shall be no refunds/store credits for merchandise delivered in good condition to Purchaser, but returned damaged.
Returns may be subject to a restocking fee.
Within 2 business days of sending an email to firstname.lastname@example.org requesting a return authorization, Purchaser will receive an email with the return shipping instructions for the item(s) and a Return Authorization (RA) number.
If merchandise is not returned within 14 days of Purchaser’s receipt of return instructions, a fee of 25% of the purchase price for such merchandise will be deducted from Purchaser’s credit.
Any product not received within 30 days after Purchaser’s receipt of return instructions will not be accepted for return.
Purchaser must present his copy of the Sales Order or other satisfactory evidence of purchase in order to avail himself of the benefits of Cantoni’s return policy.
Shipping and Freight Damage
Purchaser shall inspect all packages before signing the delivery ticket. If Purchaser feels merchandise is defective upon receipt, he must contact Cantoni within 7 business days thereof and provide digital photos and a description of the problem. Once Cantoni has determined that the merchandise is defective, Cantoni, at its discretion, may exchange or repair the merchandise.
In the event that damaged merchandise arrives at Purchaser’s location, Purchaser shall take the following steps to insure that a freight claim can be filed:
Items Shipped Via Third Party
- Note on the freight company delivery receipt "Damaged" with a description of the piece
- Notify the Cantoni Shipping Department within 48 hours of receipt
- Keep all packing material for inspection
- Take digital photographs of the damaged item and packing material
For pickups or deliveries:
- Note any damage on the delivery/pickup slip.
- For deliveries, both Purchaser and delivery driver must complete a CCC Form.
For customers who follow these steps, Cantoni will file a freight claim with the shipper and arrange for repair or send a replacement. Purchaser will bear sole responsibility for any damaged merchandise that arrives at Purchaser’s location if any of the above steps are not taken. If the freight company damages goods on return shipment to Cantoni, it is Purchaser’s responsibility to make the freight claim. If merchandise is not returned within 14 days of Purchaser’s receipt of return instructions pursuant to any freight claim, a 25% restocking fee will be deducted from Purchaser’s refund. Any product not received within 30 days of Purchaser’s receipt of return instructions will not be accepted for return.
**Policy Subject to Change without Notice