SHIPPING

Q: Do you offer free shipping?

A: Some of our items qualify for free shipping, however there are certain items that are excluded:

-        Oversized items, such as artwork, large mirrors, and the Vintage Collection

-        Certain vendors or products based on their company policy. When in question Contact us for details.

 

*If an item qualifies for free shipping, ‘+ Free Shipping*’ is listed next to the item’s price on its product page.

*Please note that free shipping is curbside or threshold service, however you can upgrade to a White Glove Service option for an additional fee.

 

Q: What are the different shipping options that you offer?

A: We offer three types of shipping.

-        Standard Shipping (Curbside or Threshold)

Provides delivery to your door (apartment and multi-unit buildings are inside the main entrance) generally in 7 to 10 business days. Small items are shipped via UPS to provide excellent service and easy returns in the event that you aren't completely satisfied with your purchase. Larger items are shipped via the common carrier truck service that provides the best service in your area. This option is the most cost effective, but please note that it does not include moving the piece into your residence or office and does not include any assembly. The customer is responsible for unpacking and completing any assembly that is necessary. Our delivery company will contact you within 7 to 10 business days to schedule an appointment to make your delivery. Delivery appointments are available Monday through Friday with hours depending on your area. Saturday deliveries require an additional charge; for a quote please contact us via email. 

 

-        White Glove Service (Full Service)

White Glove Service delivers the full Cantoni experience via our selected 3rd party delivery companies that offer the same professional service outside of our normal delivery areas. Please note this delivery service does NOT include moving existing furniture or installing any ceiling or wall hanging pieces including lighting, mirrors, art, and floating entertainment consoles. Cantoni can often recommend third party installers or you can contact the contractor of your choice for that service. Our delivery company will contact you within 10 to 14 days to schedule an appointment. Delivery appointments are available Monday through Friday with hours depending on your area. Saturday delivery requires an additional charge; for a quote please contact us via email.

 

-        Local Delivery (Cantoni Full Service)

For customers within the delivery zones of our Cantoni stores, delivery will be made with Cantoni personnel including professional delivery, unpacking, and assembly in the intended room. Please note this delivery service does NOT include moving existing furniture or installing any ceiling or wall hanging pieces including lighting, mirrors, art, and floating entertainment consoles. Cantoni can often recommend third party installers or you can contact the contractor of your choice for that service. Our delivery department will contact you within to schedule an appointment. Delivery appointments are available Monday through Friday with hours depending on your area.

 

*For White Glove and Local Delivery – Please note that this service does not include the movement of existing furniture and/or ceiling or wall mountings of any kind.

 

Q: Upon delivery, will the delivery team move our existing furniture or install art/lighting that I have purchased at Cantoni?

A: White Glove and Local Delivery does not include the movement of existing furniture or any modifications to your home. Objects requiring installation (e.g. any lighting fixtures, hanging decorative objects, or art) will require a professional electrician or contractor at the client’s expense.

 

Q: What if some of my items are currently in stock and others are not? When should I expect my order?

A: All online orders ship complete. If some items on order are not in stock and you prefer to take in-stocked items first, there is additional shipping or delivery fee required. If all or some of your items are currently not in stock, your delivery time will vary. Typically, you will receive an email from our Web Team with updates on your order and expected delivery times. Here you will also be given the option to change your order if needed.

 

Q: Does Cantoni ship outside of the United States?

A: No. Please note that our online ordering system currently only ships within the Continental United States (excluding Alaska and Hawaii). If you are interested in shipping outside of the Continental United States, please contact us for a special shipping quote, which will be at the customer’s own expense. Contact us at 877-881-9191, use our online chat option, or email us

 

Q: Can my order be delayed or rushed?

A: If you have special delivery requirements, such as needing delivery delayed or rushed, you can note these requests in your order notes at checkout and we will do our best to accommodate your request.

 

Q: Can I pick up my online order from one of your stores?

A: No. We currently do not offer customer pick-up as an option at checkout on our website. If you are near a store location and want to limit your time in store we will do our best to accommodate by having everything ready so you simply come in, pay, and then pick-up the merchandise. Please note this isn’t always possible and depends on your location, the product you are purchasing, etc. For more information, please email us.

 

 

 

 

 

PRICING RELATED

Q: Why is the price I saw in the store different from what’s online?

A: Pricing differences may occur due to in-store promotions, vendor-specific offers, or exclusive online sales. Cantoni regularly hosts promotional events, which can vary by product category, brand, or location. Prior sales are excluded, and promotional pricing cannot be combined with other offers, clearance items, or special vendor discounts.

Additionally, some brands do not participate in promotions due to their own pricing policies. Shipping exclusions may also apply based on size, packaging, or brand restrictions.

For questions about pricing or current promotions, feel free to call us at 325-244-2703, use our live chat, or email us directly — we’re happy to help.

 

Q: Why isn't an my item included in the current promotion or include free shipping?

A: There are certain brands that are excluded from Cantoni promotions based on the brand's policy and/or pricing. If you have a question or need more details please call 877-881-9191, use our online chat, or email us.

 

Q: Do you offer trade pricing or have a trade/contract program?

A: Yes! We offer exclusive Trade and Contract Programs. If you don’t already have a trade account with us, you can apply online—just scroll to the bottom of the Trade page and submit the contact form. A member of our team will follow up with you shortly.

 

Q: I saw a lower price for an item. Will Cantoni price match?

A: Cantoni is happy to price match in most instances. Please send us an example of the lower pricing via email by including a link to the product in question. We also will need your name and shipping zip code to properly investigate. When confirmed and approved, we will contact you via email and can adjust the pricing as needed.

 

 

 

 

 

PRODUCT RELATED

Q: What is Lead Time?

A: Lead time is our best estimate on the time from when Cantoni places a purchase order with the vendor to the item arriving at our Dallas distribution center. Actual times can vary depending on product availability, production schedule, and transit time. Factors that can influence the times are insufficient supplies at the factory, weather delays, port/rail congestions, and other factors beyond our control. Cantoni is in regular communications with our vendors and will keep you informed of any delays.

 

Q: How do I know if an item is in stock?

A: Item’s availability is shown above the price on its product page. There are a few types of availability.

-        AVAILBILITY: In stock

• Item is in stock at our Dallas distribution center.

 

-        __ Weeks

• Item is not in stock at our distribution center and is available as Special Order from the vendor.

 

-        Shipment Arriving __ Weeks

• We have a shipment on order or in transit, estimated time to Dallas distribution center.

 

Q: I really like this one item but wish it came in another color or material. Is that possible?

A: Many of our items can be customized by special order through our stores. Often times if an item is customizable, it will say so within the item’s features on its product page.

 

Q: Do you offer trade pricing or have a trade or contract program?

A: Yes we do offer trade pricing and have Contract and Trade Programs. If you do not already have a trade account with us, you can apply online. Apply for Contract, Apply for Trade. Please scroll to the bottom of either page and complete and submit the contact form. One of our team will be in touch asap.

 

Q: Does Cantoni offer a warranty?

A: Cantoni provides a limited 1-year warranty that covers the structural components/frame in material and workmanship under normal use and service. The warranty does not cover issues that arise from misuse, neglect, or abuse. Furthermore, it does not cover normal aging, wear of covers, cushions (or other filling materials), and finishes. Cantoni is not responsible for the transportation charges between the purchaser (the customer) and the warrantor (Cantoni) of such part, parts, or whole items as covered under terms of this warranty.

In addition to Cantoni’s warranty, specific manufacturers have their own company warranties.

If you have a service issue, you can start your ticket in the manner that is most convenient to you – via email at service request or complete our Contact Us form. Ensure that you provide all the pertinent information regarding your issue, including full name, contact info, and if possible, sales order number. Our service department will review your ticket and contact you with next steps to help resolve your issue.

Q: Does Cantoni offer an extended warranty?

A: Cantoni also offers, and highly recommends, the Guardsman 5-Year Protection Plan. The cost of this extended warranty depends on the type of coverage you select and the total cost of the qualifying items on your order. Please note that Guardsman can only be added to your purchase BEFORE delivery or shipment of the product. For more information, please contact your designer or Contact Us.

If you have a service issue you will file your claim directly with Guardsman by calling 1-877-584-GOLD (4653), Monday-Friday 8:30am-5:00pm EST. You can also submit your claim online at Guardsman.com.

You will need to file your claim with Guardsman within 30 days and confirm that your stain or damage is covered under your protection plan. You can learn more about filling your Guardsman Warranty Claim here.

Q: Do you offer swatches for products?

A: Swatches are available in our physical stores. If possible, we recommend coming in so you can see and feel them in person. If you don’t live near a Cantoni store, most of our samples can be mailed. If you are interested in a swatch, please submit your request to swatch request complete with your mailing address and we can determine if the swatch is available for mailing.

 

 

 

 

 

CHECK-OUT

Q: I tried to check out, but my order was declined.

A: Ensure that all information is entered in correctly, including billing address. If so and the problem still persists, take a screenshot of the error page and email it to the Web Team and we will look into it.

 

Q: How much will shipping cost?

A: Shipping costs are determined based on your location. Upon checkout, enter in your shipping address and it will determine what the shipping cost for that item to your location would be.

 

 

 

 

 

WEB ORDER STATUS

Q: I have placed my order online and am waiting for delivery. What does it mean when I see this message in my account?

A:

-        “Awaiting Accounting Approval” ­– Your order has been received and is pending payment approval.

-        “Being Prepared for Shipment” – Your item is being prepped for shipping/delivery. You will be contacted soon regarding shipment or for scheduling delivery.

-        “Ordered From Vendor” – Item you ordered is not in stock and is being specially ordered from a vendor.

-        “Waiting for Customer to Verify” – Your order is on hold. We have contacted you regarding your order and are awaiting your response.

 

 

 

 

 

CANTONI OPERATIONS

Q: How do I make an online payment?

A: You can make online payments here: https://payments.cantoni.com/

 

Q: Why can’t I find my account on the website?

A: Accessing your account depends on where you made your Cantoni purchase. If you purchased at one of our physical Cantoni stores, you will be unable to access your account via cantoni.com. If you need additional information regarding your in-store purchase, it is best to contact your Cantoni designer with which you placed the order. You can also contact us via email.

 

Q: Are gift cards available?

A: Gift cards are available for purchase and can only be used in a physical store. Gift cards are not currently eligible for web orders. If you received a gift card or certificate at a charity event or as part of a special promotion or incentive, you CAN activate the card here. Once activated, we will apply the amount to a Cantoni account that can be used in a physical store.

 

Q: Do you offer financing online?

A: No. We currently do not offer online financing; however, we do offer financing in-store. All applications must be done in person. If you have an existing Synchrony account from another retailer, it can be applicable at our stores. For more information, please call 877-881-9191 to be connected to your nearest store.

 

 

 

 

 

RETURNS

Q: Am I able to make a return?

A: Returns can be made within 30 days of initial delivery for a refund. The client is responsible for return shipping and costs back to our distribution center in Dallas, Texas, which can be arranged by Cantoni at the client’s request. Once the item(s) return back to our distribution center and is deemed in good condition, Cantoni will handle the return and issue a refund at the item’s purchase price minus the cost of return shipping. For more information and requests for returns, visit Returns and Exchanges page.

 

Q: My item came damaged. Can I exchange for a new one?

A: If your online purchase arrives damaged or defective, we’ll replace it or issue a refund. Contact us within 7 days of delivery and email us within 48 hours of delivery here for a return authorization and return instructions.

 

Q: The item I want to return is oversized/heavy. Can someone come pick it up?

A: Pickups can be scheduled for any return. Once we receive your return – in brand new condition, complete with original packaging and including all inserts and instructions – you’ll be refunded the purchase item price minus the shipping costs.